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How cloud and AI transform customer experiences

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How cloud and AI transform customer experiences

As AI becomes more mainstream, the pressure to transform infrastructures and technology stacks is increasing. Cloud and data are the keys that traditional brick-and-mortar businesses need to unlock their digital transformation and compete in modern AI-forward industry landscapes.

In this exclusive webcast experts discuss the building block for digital transformation. They also discuss approaches for upskilling your employees, putting digital processes into place, and best practices for data management. The discussion also focuses on the near future and stresses the urgency of companies to transform to stay relevant.

Experts share their knowledge

  • Cloud computing is the first step in digital transformation.
  • AI implementation requires talent transformation across the organization.
  • AI is a company wide initiative. Everyone in the company can become an AI creator or consumer.

Speakers

Mohammed rafee tarafdarChief Technology Officer, Infosys

Rafee is Infosys’s Chief Technology Officer. He is responsible for the vision and strategy of technology, sensing and scaling emerging technologies, advising clients and partnering them to help them achieve their AI transformation journey, and building high technology density. He is leading Infosys’ AI First transformation journey and has implemented platforms for population and enterprise scale. He is co-author of the book “The Live Enterprise”. Forbes recognized him as a Top 50 Technology Global Leader in 2023, and Entrepreneur India magazine named him a Top 25 Tech Wavemaker in 2024.

Sam to give upChief Information Officer at ADT

Sam Jaddi is Chief Information Officer at ADT. Sam has more than 26 years experience in technology innovation and is well-versed in the smart home and security industry. His team is responsible for driving ADT’s business processes and platforms to improve future customer and employee experience. Sam has been instrumental in setting the vision, strategy and direction of the company’s Digital Transformation. Sam was Chief Technology Officer of Stanley before joining ADT. He led global integration initiatives, IT strategies, transformation, and international operations.

This content was created by Insights – the custom content division of MIT Technology Review. This content was not written by MIT Technology Review editorial staff.

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