UK firms struggle to scale AI across their businesses

New research claims that over two-thirds (67%) fail to scale AI tools within their organizations. They note a distinct ‘leadership-bubble’ where the technology is not disseminated widely. Asana figures show that senior leaders are 66% less likely to be early users than their employees. Managers are 38% more likely than regular workers to use AI on a weekly basis.

On a flip side, workers are 32% more concerned about their job security than leaders. Regular employees are 39% more sceptical.

Managers are more likely than employees to use AI

It is notable that fewer than one-fourth (23%) of companies track employee satisfaction using artificial intelligence, while three-fifths (59%) track the financial ROI. This highlights the lack of an holistic approach to deployment of the technology. Asana reports that companies who track employee satisfaction have a 32% higher chance of adopting AI across all job levels.

According to the company, AI workflows are designed for individual use and not team collaboration. Nearly half (49%) are built this way.

IT and engineering, HR and IT, finance and legal and marketing and finance are among the teams that will benefit most from AI.

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According to the report, businesses should first assess how their teams collaborate before deciding how to deploy AI that is accessible to all team members.

“Teams operate in silos and workers are more likely than not to continue using AI as a solo tool rather than unlock AI usage within teams,” said Dr Mark Hoffman at Asana’s Work Innovation Lab. Asana claims that businesses can easily shift from solo experiments towards collaborative approaches by increasing employee dialogue, tracking customer satisfaction, and addressing concerns such as job security.

The data needed for GenAI puts businesses at risk.

www.aiobserver.co

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